Privacy Policy

Updated as of June 10, 2022

Carla Feuerriegel and her team believe and defend that your privacy is very important and that only you should be able to decide how your information is used.

For this reason, we have adapted to all the requirements of Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data (RGPD), to Organic Law 03/2018, of December 5, Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD) and Law 34/2002 of Services of the Information Society and Electronic Commerce.

So we put at your disposal everything you need to understand this legislation and we ask you to tell us what we can and cannot do with your data.

Who is responsible for your data?

ESTHER CARLA FEUERRIEGEL ORTELLS; acting under the commercial name of CARLA FEUERRIEGEL, with NIF: 22593503M, Telephone numbers: 652121062, Email: hola@carlafeuerriegel.com and Website address: https://carlafeuerriegel.com/

What are we going to use your data for?

CARLA FEUERRIEGEL uses your personal data, for the execution of the service contract, under legitimate interest between the parties and / or express consent, to offer the services of our travel experiences.

If you book with us, your data will be used precisely to manage the reservation and the rest of the requests that you request, as well as the rest of the procedures derived from your trip with us.

Keep in mind that on our trips we prepare every last detail with all the rigor and professionalism, therefore, on occasions you must give us certain types of sensitive information related to your health and eating habits.

We also like to share experiences with our entire community of users, and we usually publish images and/or videos of the trips in which you participate, on our website and social media profiles. If at any time, you do not want us to use your image for these purposes or if you feel uncomfortable with this practice, you let us know.

In any case, we will keep the appropriate confidentiality of all the information you provide us and we will implement technical and organizational security measures on your personal data to guarantee its secrecy and prevent access to information by unauthorized third parties.

If you contact us through our official Whatsapp, booking App, our website or social networks, your data will be processed solely to respond to your request, in order to manage your requests, answer questions, doubts or comments that we receive. send it through the official channels set up for this purpose.

Once you book with us and give us your consent by checking the box on the web or by sending us an email, we will legitimately use your email or WhatsApp number to keep you informed of all our news, offers, etc; You can always cancel or unsubscribe from this type of communication, without this withdrawal of consent affecting the rest of the data we have about you.

To whom will we communicate your data? 

We have a series of legal obligations that we must comply with regarding your data. Among them, we must provide this data when requested by the competent public administration or there is a requirement to that effect.

In addition, and always with your consent, your data will be transferred to those public or private entities that you indicate to us to carry out any type of procedure that you ask us to manage on your behalf, derived from your trip with us (transfers, meals, accommodation, travel preferences,…)

You should bear in mind that if you contact our team through any of the profiles on social networks that CARLA FEUERRIEGEL makes available to users, in addition to giving us the data you provide us, you will also be giving them to the entities responsible for that data. social network or App. To know the use and treatment that these entities make of your data, we advise you to carefully read the privacy policies of the social networks that they have active.

Where do we get your data from?

– When you make a reservation in person/online with CARLA FEUERRIEGEL.

– When you contact us through our official WhatsApp, our website or our social media profiles.

– When you give us consent to send commercial communications.

– When you allow us to use your image captured during our experiences, for dissemination purposes.

What are your rights and how can you exercise them?

We inform you that you have the right to obtain confirmation as to whether or not we are processing personal data that concerns you.

You can access, rectify, delete and oppose certain treatments, as well as exercise your right to limit treatment, portability and not be subject to an individual decision based solely on automated treatment.

Access your data: You have the right to access your data to find out what personal data we are dealing with that concerns you.

Request the rectification or deletion of your data: In certain circumstances, you have the right to rectify those personal data that you consider inaccurate and that are processed by us, as well as the right to request the deletion of your data when, among other reasons, the data is no longer necessary for the purposes for which it was collected.

Request the limitation of the treatment of your data: In certain circumstances, you will have the right to request the limitation of the treatment of your data, in which case we inform you that we will only keep the data on which you have requested limitation in the treatment for the exercise or defense of claims.

To the portability of your data: In certain circumstances, you will have the right to receive the personal data that concerns you, and that you have provided us, in a structured format for common use and mechanical reading, as well as to have them transmitted by us to another responsible for the treatment.

Oppose the processing of your data: In certain circumstances and for reasons related to your particular situation, you will have the right to oppose the processing of your data. In that case, we would stop processing them unless we must continue to do so for compelling legitimate reasons or for the exercise or defense of possible claims.

In addition, at any time you can withdraw the consent for the sending of commercial communications.

You have the right not to be subject to automated decisions.

Any interested person can file a claim with the Spanish Data Protection Agency, especially when they are not satisfied with the exercise of their rights. For more details see the website www.agpd.es

For how long do we keep your data?

CARLA FEUERRIEGEL will keep your information as long as there is some type of relationship with us, blocking the data when you stop being our client; and deleting them whenever the mandatory legal obligations that may arise have expired.

Obviously, certain information will have to be kept for the minimum time established in the corresponding sectoral regulations.

In the event that you contact us through the indicated means, your data will be stored for the time necessary to respond to your request for information.

CARLA FEUERRIEGEL must also keep certain information based on legal requirements.

CARLA FEUERRIEGEL informs that in compliance with Law 34/2002 of July 11, Services of the Information Society will always request your consent to the processing of your WhatsApp number or email for commercial purposes at all times.

It is possible that CARLA FEUERRIEGEL updates this Privacy Policy, therefore we recommend that you review this policy each time you access our services in order to be adequately informed about how and for what we use your personal data.

If you have any questions, comments or suggestions about all this information, please write to: hola@carlafeuerriegel.com